How Hotel Valet and Concierge Services Can Help Create a 5-Star Guest Experience

In an industry like hospitality, the level and quality of customer service that you provide to guests can go a long way in ensuring the success of your hotel. As many visitors rely on first impressions, a positive customer service experience can instantly lift their moods and help them make the most of their stay.

At American Parking & Services, we have helped hotels and resorts give every guest who stays at their properties the best possible experience. With decades working in the industry, we understand the difference that prompt, courteous service makes in the continued success of your business. By utilizing the guest attendant services we offer, you can be sure that everyone who comes through your doors is treated to a 5-star experience. If you are looking to upgrade your attendant services, here are some reasons working with a professional team can be a great investment.

Guest Satisfaction

When first stepping foot on your property, the greeting and service a guest receives can instantly set the tone for the entire duration of their stay. Personalized guest attendant services help make every customer feel that their unique needs are taken care of, leading to not just higher satisfaction but positive reviews and often repeat business. Our attendants are trained to anticipate and provide customized service, ensuring that a positive experience is immediately established for anyone staying at your property.

Whether your property needs valet attendants, shuttle drivers, bellhops or any other personnel, you can have the assurance that our employees will help your guests feel right at home. Courteous, service-oriented attendants can help guests relax, unwind and make the most of their time spent at your hotel.

Stay Competitive

In a landscape that is constantly changing and being shaped by new methods and technologies, it can be hard for hotels to stay competitive in what has become a crowded market. New and more effective ways of paying for and utilizing services are a boon for businesses that are equipped to take advantage of them, but with the pace of new technology it can be hard to keep up. Our attendants understand how important is to stay up to date on new ways to ensure customer satisfaction, helping your hotel stand out. Whether it is managing contactless payment or coordinating a rideshare, fulfilling your guest’s needs is our top priority.

Streamline Operations

One distinct advantage of guest attendant services is its ability to streamline operations and free up staff time. A lot goes into the successful management of a hotel or resort, and by outsourcing tasks like valet and shuttle services, you can free up time to focus on bigger tasks.

Our team members go through a rigorous hiring and screening process, giving you the peace of mind that anyone working under our banner is held to the same high level of service you demand from your own employees. Consistently exceptional service requires a carefully selected team, and by handling that time-consuming process for you, you can focus on other more important areas of your business.

Reflect Your Brand

Many customers are loyal to specific brands, and this loyalty is often driven by the exceptional customer service they receive every time they visit a business. While loyalty is often cultivated by having a long track record of outstanding service, a less than ideal customer service interaction can quickly sour a guest’s relationship with a brand. By working with your hotel, our attendants understand the responsibility that comes with representing your brand and help create the positive impressions your visitors have come to expect. The last thing any business wants is to have guest attendants who do not reflect the image your hotel has carefully cultivated, which is why investing in a professional company can make a world of difference.

Why choose us?

At American Parking & Services, we have more than 40 years in the parking management industry and have worked with some of the biggest names in the hospitality, healthcare and entertainment industries. Over the years we have grown exponentially, and we are now in over 80 locations across the Southwest and employ over 600 employees. Our foremost concern is still providing exceptional, top-notch service to any guest who walks through your doors. The moment a customer steps on to your property, we want to ensure that they have a 5-star experience.

To learn more about why our services are perfect for your business, visit here or contact us for a quote.