In the Hospitality Industry, First Impressions Are Everything.
American Valet Starts the Vip Treatment the Moment Guests Arrive.
Benefits of 5 Star Service to You
From small, boutique inns to large resorts and casinos, the core mission of any business in the hospitality industry is to consistently provide guests with a five-star experience. At American Valet, our goal is to help you create this exceptional experience from the moment guests arrive at your property. With our professional hotel, resort, and casino parking services, including hotel valet management and guest attendant staffing, we ensure that your guests instantly feel welcome and ready to relax, with the peace of mind of knowing that their vehicles are in good hands.
5-Star Hotel Valet Service for a 5-Star Guest Experience
As a local business in the areas that we serve, American Valet is committed to supporting your hotel, resort, or casino by helping you provide outstanding service. All of our attendants will meet or exceed the same high level of service that you require of your own employees: friendly, professionally uniformed, and trained to reflect your brand. We also provide dedicated onsite managers and team leaders to assure quality at every step.
In addition to our valet services, we offer the following:
Transportation, shuttle, and charter services
Mystery shopping quality assurance
Hotel Valet and Support Services
Running a successful hotel, resort, or casino requires a large, well-managed team. American Valet can help alleviate your staffing and personnel management burden by providing all human resource functions for your valet, guest attendants, and related services. For example, we offer:
Employee screening, hiring, and training
Quantitative reporting tools
Regular quality assurance reports
Comprehensive insurance coverage
Industry-Leading Technology and Equipment
American Valet strives to combine classic, courteous service with innovative solutions. For maximum efficiency, we offer an automated texting system to ensure that your guests’ vehicles are waiting for them whenever they are ready to leave. Additionally, our valet podiums, uniforms, and personalized signs and equipment are custom-designed to reinforce your branding.
Services for Tribal-Owned Casinos
American Valet offers customized programs for Native American casinos, including:
Tribal outreach employee program – entry- and mid-level positions as professional attendants and doormen
Management training for tribal members – this program advances your employees’ careers while helping you run a profitable, service-oriented enterprise
“As our hospital has continued to grow, we found employees in a situation where it was difficult to meet the parking needs of our customers. With American Valet’s help, we were able to establish a complimentary parking solution that has become very popular with our patients and visitors and has helped relieve our tight parking situation.
The American Valet staff is efficient, professional and very helpful with the logistics. I would recommend this company to anyone who is looking to offer a great service to their customers or employees.”
John Bratcher, Division Director at Chandler Regional Hospital
"I recommend American Valet without hesitation, and with confidence. Collaborative in both planning and execution, as CEO, Mike Pendergraft is involved and forward thinking. Our relationship began early in the construction phase and Mike’s team was always engaged and patient as we worked through delays. Fair and consistent as an operating partner, and a willingness to service the needs of others, American Valet does not feel like a third party outsource. They are equal contributors on our journey and they are emotionally invested.
Our resort was fortunate to be selected for the 2017 Conde Nast Hot List – only 22 of which are in the United States. American Valet provides bell, door and valet labor, we could not have achieved this accolade without them."
Scott Mason, General Manager at Andaz Scottsdale Resort & Spa
"American Valet Company is dedicated to providing their customers with the most professional service available. Their attention to what you and your customers’ needs are along with their superior customer service is what sets them apart from others in this field.
While working with Mike and his team, we have forged a very good working relationship between Mayo Clinic in Arizona and American Valet. American Valet has been established as a preferred vendor for us."
Steven Dettman, Security and Visitor Support Services at Mayo Clinic Arizona
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